Return, Refund & Replacement Policy

Request window

Contact SpiceBuggy within 7 days of receiving the order. This is a request window, not an unconditional right to return every product.

Eligible replacement cases

• Item damaged during transit
• Manufacturing defect
• Wrong item delivered

Items and cases that are excluded

• Products that are perishable in nature
• Gift certificates
• Used or opened items
• Items not returned in the condition received
• Items received back by SpiceBuggy in damaged condition
• Items sourced or delivered outside India

Request and approval process

Contact SpiceBuggy with your order number and the reason for the request. Wait for confirmation before returning an item. Unapproved returns are not accepted.

After reviewing an eligible request, SpiceBuggy will confirm the approved replacement, refund, or other applicable resolution before the customer sends anything back.

Every return, replacement, or refund request is subject to Admin review. Submitting a request does not mean it is approved. A refund or replacement occurs only after approval and any applicable verification.

Please upload at least 2 clear photos showing the product, packaging and the issue.

SpiceBuggy may request additional photos or information while reviewing a request.

For an eligible replacement approved by SpiceBuggy, replacement shipping is provided at no extra cost.

Cancellations after shipping

Customer-caused cancellation after an order has shipped or been delivered may incur shipping charges.